Delivery Information

Delivery Policy from AdultCity.com.au online Adult Shop:


After ordering online with AdultCity.com.au, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1 business day; however if goods are unavailable delivery will take a little longer.


If you wish to query a delivery or have any other questions please contact us at orders@adultcity.com.au.

All orders before 4pm are posted the same day, Monday to Friday.


All delivery times are estimates, as we cannot guarantee what is beyond our control.

South East Queensland: 1 - 2 working days

Central Queensland: 2 - 5 working days

Northern Queensland: 1 - 3 working days

Sydney and surrounds: 1 - 3 working days

Northern New South Wales: 1 - 3 working days

Southern New South Wales: 2 - 5 working days

Melbourne and surrounds: 2 - 3 working days

Western Victoria: 5 - 7 working days

Northern Victoria: 2 - 3 working days

Adelaide: 2 - 3 working days

South Australia: 5 - 7 working days

Perth and Western Australia: 7 - 10 working days

Tasmania: 3 - 7 working days

Darwin and Northern Territory: 3 - 7 working days

ACT: 2 - 3 working days

 

We do not take any responsibility for misplaced parcels. We offer tracking number services for your peace of mind however we cannot guarantee what is beyond our control.

We offer shipping insurance for a small fee to cover any lost, damaged or misplaced items. If you do not choose to add insurance to your order, we will not be held responsible in any way for any item that is damaged or lost.

Please note:  A signature may be required on receipt of orders being delivered.  If you are not going to be home, it may be better to send the parcel to your work address. Alternatively, if you will not be home to sign for the delivery, you have the option to mark you shipment with ‘Authority to Leave’. If you wish to do so, please make note in your order.

In using AdultCity.com.au you accept that an order is considered delivered when the postal company updates the Postal tracking number for that shipment to ‘Delivered’.

We will only ship to the address listed on your order form.
Pick up options are not available.
Please note that we are not responsible for postal damage or loss of items marked as “authority to leave”.


Postage Insurance - Add postage insurance to your order to guard against loss or damage while in transit.

Postage Insurance is charged at rate of $2.00 per $100 insured.