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Delivery Policy from AdultCity.com.au online Adult Shop:
After ordering online with AdultCity.com.au, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1 business day; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery or have any other questions please contact us at firstname.lastname@example.org.
All orders before 4pm are posted the same day, Monday to Friday.
All delivery times are estimates, as we cannot guarantee what is beyond our control.
South East Queensland: 1 - 2 working days
Central Queensland: 2 - 5 working days
Northern Queensland: 1 - 3 working days
Sydney and surrounds: 1 - 3 working days
Northern New South Wales: 1 - 3 working days
Southern New South Wales: 2 - 5 working days
Melbourne and surrounds: 2 - 3 working days
Western Victoria: 5 - 7 working days
Northern Victoria: 2 - 3 working days
Adelaide: 2 - 3 working days
South Australia: 5 - 7 working days
Perth and Western Australia: 7 - 10 working days
Tasmania: 3 - 7 working days
Darwin and Northern Territory: 3 - 7 working days
ACT: 2 - 3 working days
We do not take any responsibility for misplaced parcels. We offer tracking number services for your peace of mind however we cannot guarantee what is beyond our control.
We offer shipping insurance for a small fee to cover any lost, damaged or misplaced items. If you do not choose to add insurance to your order, we will not be held responsible in any way for any item that is damaged or lost.
Please note: A signature may be required on receipt of orders being delivered. If you are not going to be home, it may be better to send the parcel to your work address. Alternatively, if you will not be home to sign for the delivery, you have the option to mark you shipment with ‘Authority to Leave’. If you wish to do so, please make note in your order.
In using AdultCity.com.au you accept that an order
is considered delivered when the postal company updates the Postal tracking number for
that shipment to ‘Delivered’.
We will only ship to the address listed on your order form.
Pick up options are not available.
Please note that we are not responsible for postal damage or loss of items marked as “authority to leave”.
Postage Insurance - Add postage insurance to your order to guard against loss or damage while in transit.
Postage Insurance is charged at rate of $2.00 per $100 insured.